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Shipping & Returns Shipping & Returns

TERMS AND CONDITIONS AGREEMENT OF SALE

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below.

Your use of this site or purchase from Timor Treasures indicates your acceptance of these terms and conditions.

Timor Treasures reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Shipping & Handling:


-Dependant upon weight when packed and destination.
-Timor Treasures will source the most practical and economical carrier to your shipping address and advise the buyer. Goods will be sent via this method unless the buyer requests an alternative.
-Buyer pays all shipping costs to their stated destination.
-Shipping Insurance optional.
-All items have been quarantined to Australian standards.
-All prices quoted in AUD.
-All prices have Australian GST included.
-Goods sent, by agreed carrier, when buyer’s funds clear Timor Treasures account here in Australia.
-All items displayed should be available for shipping upon receipt of your funds. However if an item is out of stock we will notify you by phone or email.
-The buyer will be advised as soon as the goods have left Timor Treasures for your stated destination.
-Further International buyers please note; You are responsible for any taxes or duties upon receipt of your goods. Where possible appropriate wording will be used in order not to bring about these costs. If you are aware of the correct terminology for your country please advise me.

Returns:


-Full refunds are available within 10 days in Australia.
-Shipping and handling charges are not refundable.
-Worn, broken, used, damaged, or altered items are not refundable.
-If items are damaged in transit please retain the packaging and contact sales@timortreasures.com within 48 hours of receipt of order.
-Return costs to be covered by buyer until agreement is reached with Timor Treasures. This is dependant upon reason for return.
-Returns need to be carefully packaged and sent in a crush proof box.
-No International returns.

Payment methods:


-Money order or Bank cheque/Personal cheque.
-Electronic funds transfer.
-Paypal
-Paymate
for other options please email sales@timortreasures.com for details.

Prices and Information:


-We endeavor to avoid errors.
-If a mistake occurs we reserve the right to correct it.

Copyright:


-Please note that all contents of ww.timortreasures.com website, design, graphics, text and software are the copyright of @2009 of Timor Treasures.com. ALL RIGHTS RESERVED.
-You hereby have our permission to electronically copy and print in hard copy, certain portions of this website, if and only if you are placing and order with Timor Treasures.com or using our website as a shopping resource.
-Any use of the materials on this website including reproduction for purposes other than those above mentioned exceptions, modification distribution other than ‘to tell a friend’ or republication without the prior written permission of Timor Treasures.com is strictly prohibited.

Collections:


-First collection 1990. Annually until 1999 when the political situation in East Timor made travel impossible.
-This website has been created to make available to a boarder audience the authentic tribal art and unique craft obtained directly from the craftspeople.
-You can be assured that the carvers and weavers have received payment for goods at time of purchase.
-All treasures are genuine.
-Even more savings are created by reducing overheads with the online experience.
-As one of only 3 European traders ‘walking the beat’ in Timor you can be assured that many of the treasures on offer would otherwise be unobtainable.

Photography:


-By using digital photography we are able to present each individual piece in a way that allows you to evaluate your potential purchase.
-A second side
-on or close
-up image is, generally, available upon request to sales@timortreasures.com Please give item code ie: M47 W1096 S32 etc.
-We also endeavor to make your purchases as fast and as easy as possible using the categories listed on the left hand side of the home page to take you to a 12 item inventory. Click on the item you are interested in for an individual appraisal and details. To view the enlarged image simply click the picture of the item. Use the shopping cart to create your virtual order.

Repository:

Timor Treasures.com serves as a repository for long overdue documentation of all handcraft relating to Timor. I welcome your photographs and information about where and when you obtained the piece and will endeavor to identify the origin & age. It is the intention to, where possible, eventually provide material to those requesting it for further studies or compile a book using images and information held in this site so please advise me when posting to this site if you do not wish your images and information to be used for these purposes.

Wholesale enquiries:

Wholesale enquiries are welcome please contact Julie at sales@timortreasures.com . Minimum order amounts apply.

Advance orders:

Advance orders are welcome for upcoming collections. I will endeavor to find that special treasure for you. Given the erratic communications and changing climates (both political and seasonal) within Timor a request does not guarantee an item will be available. Deposits are required and refunded if item/s are unavailable. Please contact Julie sales@timortreasures.com We hope you enjoy your shopping experience. Please do not hesitate to contact us with any comment/criticism/feedback: may be directed to Julie sales@timortreasures.com Ph/fax 0011 7 54484715 P.O. Box 482, Yandina, 4561, Queensland, Australia.

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